Kevin Holler

After speaking with about 5 support people from Microsoft, I am left with the only option of creating a new account. And after finally making it clear to microsoft support that the issue was abuse related, I got the following email.

Hello Kevin,

Thank you for writing back to Windows Live ID Technical Support. My name is Ana Lee and I gather that your xxx@xxx.com account has been temporarily blocked due to multiple login attempts. I know how inconvenient this can be and I am very much willing to offer my utmost assistance.

Please be advised that MSN takes privacy or abuse concerns very seriously. The issue that you are having usually happens if someone knows your account and is doing multiple login failures using either an application or through manual sign in attempts. However, there is no way on how we can stop that person from doing that action.

If you do not want to encounter it every time you sign in, I recommend that you create a new account.

So basically Microsoft have an issue at hand, that has obviously targeted a lot of people. And they can simply do nothing about it apart from telling me to create a new account.

Also, small tip if this has happened to any of you. If you are locked out and try to log back in. Wait until you are promoted to enter the CAPTCHA image, be ready to log in with your account. Once you hit the ‘Login’ button, the page will load to verify the captcha + account info. While this happening, log back in with your client and it should work.

Update: I tried to ask if it were possible to have my contact list exported, and this is what microsoft told me.

I acknowledge that you want to export your contact list. I know how important this issue must be for you. My name is Joy and I am here to assist you.

Please be advised that only account owners who have access to their accounts can export their contacts.

This just keeps getting better.

Tags: account, live, msn, skiddie, windows