Register365, The final straw.
Jun 11th, 2008 by Kevin Holler
Well, After waiting over a week to receive support on a ticket that was ‘urgent’ I am quite fed up. Earlier today I received the following email,
Due to a recent technical issue, we no longer have the date that your enquiry was sent to us. We are currently investigating how this issue occurred and would like to reassure you that this does not represent the level of Customer Care normally offered by Namesco.
In the interests of fairness to all customers, we would like to ask that you re-send your enquiry if you still require assistance. Please detail the date of your original enquiry.
We are working hard to improve the Customer Experience for Register365 customers and have taken temporary measures to ensure we handle each enquiry effectively. Our telephone support hours are currently Mon-Fri 9-6pm (GMT+1). These are reduced hours whilst we are in a period of transition and will be extended to 8-8pm Mon-Fri and 10-6pm Sat & Sun (GMT+1) in the near future.
Until we advise you that we have extended our support hours, we would ask that you avoid contacting us via telephone unless your enquiry is urgent.
So basically, after waiting a week, being told that my support ticket was lost and that i should re-send the thing, they are telling me that I should avoid calling them? Well I’ve had it.
I will be moving my domain away from Register365 and their pathetic service.
Pathetic idiots!!
Iv noticed more and more recently that companys can get too big for their own boots, and simply cant handle the customer service. The left hand don’t know what the right is doing!!
Since changing hands register365.ie has gone down hill big time. Will be moving my domains and hosting over to Blacknight.
While I’m writing this my 5 sites are inaccessible including the Register365.ie site this is the fifth time since it was sold.